Consumer's protection

 

Frantoio Oleario Pace has always had one main objective: gaining every single consumer’s trust on the base of its transparency.
Transparency is a key principle of our oil mill: transparency means authenticity, ensured by a rigid protocol to be followed in every production process, a number of certifications and the traceability of the production chain.
We think that quality of products, of processes and organization lies at the very heart of clients’ satisfaction. As a consequence, when buying Pace’s products the consumer receives not only a product, but also the attention to a series of values such as the respect for traditions and a long lasting passion translating into services building a bond of trust with our customers:
- “satisfied or refunded” guarantee valid for 18 months upon date of purchase.

The client can ask for reimbursement or replacement of the oil which has not been used
- Quality certifications
- Possibility to visit the company upon notice