Control Over the Supply Chain to Guarantee Quality
To guarantee our customers the production of a quality olive oil, we ensure that every stage of the supply chain, from raw material selection to business management policies, is scrupulously subjected to continuous, preventive controls.
Protecting consumer safety is the first requirement that makes our oils quality products: good, genuine, and wholesome.
Product Hygiene Quality
This is the principle underlying our entire management policy. To offer our customers a healthy and safe product, maximum attention is given to every stage of processing.
Every year, before the production campaign begins, water samples used in the processing stages are taken from all machinery and sent to an accredited external laboratory to verify their compliance.
Service Quality
We have always aimed for maximum customer satisfaction, which is why every year we establish new procedures to improve our service offering. The most important are:
- the “satisfaction guaranteed or your money back within 18 months of purchase” promise, an exclusive offer only from Frantoio Oleario Pace.
- continuous delivery monitoring via express courier, to ensure an ever more punctual service.
- maximum attention to feedback from our customers.
- a toll-free number available 12 hours a day for any request or communication.
Organoleptic and Sensory Product Quality
The experience gained over all these years through studies, research, conferences, seminars, training activities, and, not least, the daily practice of the Pace brothers, has allowed us to form a highly qualified tasting panel for the organoleptic evaluation and selection of the best oils. Before the oil is packaged, an additional tasting test is requested from an external laboratory to confirm the quality of our products.
Analytical Product Quality
In addition to internal controls, all incoming raw materials and finished products leaving the facility are analyzed by accredited external laboratories, which verify which values should appear on the label. Each batch of packaged oil is thus subjected to analyses that certify compliance with current regulations and product characteristics. Certification is a further guarantee of the quality of our oils.
Work and Organizational Quality
To achieve the quality goals that guide our work, it is essential to have a structure capable of supporting all company initiatives. That's why the Pace Brothers have developed a system that involves all staff in implementing the company's improvement processes through specific training programs.
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Portici Organic Extra Apricot Jam - 230g jar
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