Supply Chain Control to Ensure Quality
To guarantee our customers the production of quality olive oil, we ensure that all stages of the supply chain, from the selection of raw materials to company management policies, are scrupulously subjected to continuous and preventive checks.
Protecting consumer safety is the primary requirement that makes our oils quality products: delicious, genuine, and healthy.
Product Hygiene Quality
This is the principle on which our entire management policy is based. To offer our customers a healthy and safe product, we pay the utmost attention to every stage of the production process.
Every year, before the production campaign, samples of the water used in the manufacturing processes are taken from all machinery and sent to an accredited external laboratory to verify their compliance.
Quality of Service
We have always aimed to achieve maximum customer satisfaction, which is why we implement new procedures every year to improve our service offering. The most important are:
- the “satisfied or refunded” guarantee for up to 18 months from purchase, an exclusive offer only from Frantoio Oleario Pace.
- Continuous monitoring of deliveries via express courier to ensure increasingly punctual service.
- maximum attention to our customers' reports.
- the toll-free number available 12 hours a day for any request or communication.
Organoleptic and Sensory Qualities of the Product
The experience gained over the years through studies, research, conferences, seminars, training activities, and, last but not least, the daily practice of the Pace brothers, has allowed us to form a tasting panel highly qualified in the organoleptic evaluation and selection of the finest oils. Before the oil is packaged, an additional tasting test by an external laboratory is requested to confirm the quality of our products.
Analytical Product Quality
In addition to internal controls, all incoming raw materials and finished products leaving the plant are analyzed by accredited external laboratories to verify the values listed on the label. Each batch of packaged oil is subjected to analysis to certify its compliance with current regulations and product characteristics. Certification is a further guarantee of the quality of our oils.
Quality of Work and Organization
To achieve the quality objectives that guide our work, it is essential to have a structure capable of supporting all company initiatives. For this reason, the Pace Brothers have developed a system that involves all staff in implementing the company's improvement processes through specific training programs.
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