Refund policy
Last updated: 16 October 2026
A. Right of withdrawal (consumers)
You have the right to withdraw from the contract within 14 days of the day you receive the products, without giving a reason. To exercise this right, first contact customer service to start the procedure: write to info@oliopace.it or call the toll-free number 800 800 860 (from abroad: +39 0971 644111), stating your order number and products. You can use the form below, but it is not mandatory.
Withdrawal does not apply to products that are opened or perishable, nor to unsealed products that cannot be returned after opening for hygiene reasons. Products to be returned must be intact and sealed.
B. Who pays for the return
Collection by the courier arranged by customer service is at the expense of Frantoio Pace, whether for withdrawal, for damaged or wrong products, or under the 18-month guarantee. Please do not ship the parcel yourself: wait for customer service's instructions.
C. Refund
We refund the amount of the products, including the standard shipping costs paid on the outward journey, within 14 days of receiving your withdrawal notice. We may withhold the refund until the products have been collected or you have provided proof of shipment. The refund is made using the same payment method you used; for cash on delivery or bank transfer orders we will ask you for an IBAN. The time for the money to arrive depends on your bank.
D. 18-month "satisfied or refunded" guarantee
In addition to withdrawal, we offer all customers a quality guarantee of 18 months from purchase. Within this period you can ask, at your choice, for a refund or a replacement of unused and sealed products. There is no limit on value or quantity. Collection is at the expense of Frantoio Pace. To request it, contact customer service (info@oliopace.it or toll-free number 800 800 860, from abroad: +39 0971 644111).
E. Legal guarantee of conformity
Consumers also have the 24-month legal guarantee of conformity from delivery, provided by articles 128 et seq. of the Consumer Code, which is not limited by the 18-month guarantee.
F. Damaged or wrong products
If you receive a broken or defective product, or one different from what you ordered, write or call within 8 days of delivery. We will replace or refund it, at no cost to you.
Model withdrawal form
To: Frantoio Oleario F.lli Pace Srl, Via Austria 1, 85016 Pietragalla (PZ), Italy, info@oliopace.it
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ........ ordered on ........ / received on ........ Name of consumer: ........ Address of consumer: ........ Date: ........ Signature (only if this form is notified on paper): ........
