Frequently Asked Questions

No, registration is not required. You can place your order by entering only the details needed for delivery. If you prefer, you can still register to receive updates and news.

You can buy products directly on the website, or call the toll-free number 800 800 860 (from abroad: +39 0971 644111). Alternatively, you can write an email to info@oliopace.it.

You can log in to your personal account on the Olio Pace website: there you can view and edit the details you entered.

You can pay by credit card (Visa, Mastercard, Postepay), PayPal, advance bank transfer or cash on delivery. Cash on delivery carries a surcharge of € 4.00.

You can ask us to cancel or change an order until it has been shipped, by writing to info@oliopace.it or calling the toll-free number 800 800 860 (from abroad: +39 0971 644111). After shipment it can no longer be changed, but you can exercise the right of withdrawal: all the details are on the Returns, Withdrawal and Guarantee page.

Yes. To request an invoice, enter your VAT number when you place the order, or write to info@oliopace.it.

In mainland Italy shipping costs € 8.00 for orders under € 100 and is free from € 100. In Sicily and Sardinia it costs € 13.00 under € 100 and € 5.00 from € 100. For other countries, shipping costs are calculated when you complete the order. All the details are on the Shipping and Delivery page.

In Italy, delivery generally takes 2–7 working days from dispatch, but this is an estimate and we cannot guarantee it. We ship with the courier Bartolini. For details, see the Shipping and Delivery page.

Yes. We ship to Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, Norway, the Netherlands, Poland, the United Kingdom, Slovakia, Slovenia, Spain, the United States, Sweden, Switzerland and Hungary. Shipping costs are calculated when you complete the order, based on the country and the weight of the parcel.

For deliveries outside the European Union (United Kingdom, Switzerland, Norway, United States and Canada), customs duties and import taxes may be due and are not included in the price. If applicable, they are paid by the customer on delivery: the courier will contact you to request the payment needed for customs clearance.

When your order is shipped, you always receive an email with the tracking number and a link to follow your parcel. You can also check your order status by logging in to your personal account.

The courier leaves a delivery notice and tries again the next day. You can follow the shipment through the parcel tracking system and contact the courier directly to arrange a different time.

Please check that the parcel is intact on delivery. If a product is broken, defective or wrong, write to info@oliopace.it or call the toll-free number 800 800 860 (from abroad: +39 0971 644111) within 8 days of delivery, with a photo if possible. Collection and replacement or refund are at our expense.

Yes. Within 14 days of delivery you can withdraw from the contract without giving a reason, for intact and sealed products. In addition, for 18 months from purchase, the "satisfied or refunded" guarantee lets you ask for a refund or replacement of unused and sealed products. Collection is at our expense. To start the procedure, contact customer service. All the details are on the Returns, Withdrawal and Guarantee page.

Contact customer service on the toll-free number 800 800 860 (from abroad: +39 0971 644111) or at info@oliopace.it, stating your order number and products. Customer service arranges collection with the courier, at no cost to you. Please do not ship the parcel yourself: wait for instructions.

It is an extra virgin olive oil obtained from the flesh of the olives only: the olives are gently pitted and sent straight to the malaxer. It was born from a research project started in 2004 by Frantoio Pace with the University of Basilicata and the University of Naples Federico II. It has a rich, balanced taste with a fruity aftertaste, notes of fresh grass and a pleasant hint of pepperiness. Learn more on the Il Denocciolato page.

It depends on the taste you are looking for:

• Fruttato (Fruity): fruity and sweet, from Ogliarola and Coratina olives.
• Piccante Equilibrato (Balanced Spicy): from Coratina olives, bitter with notes of artichoke and herbs, spicy on the finish.
• Denocciolato (Pitted): rich and balanced, with a fruity aftertaste.
• Gran Gourmet: lightly fruity and herbaceous, sweet.
• Delicato olive oil (Delicate): sweet and delicate, for raw and cooked use, gentle cooking and neutral dishes. It is also the oil we recommend for frying.
• Saporito olive oil (Flavourful): with over 50% extra virgin, with a taste close to an extra virgin.
• Gustoso pomace olive oil: a mellow taste.

You can find all our products on the Extra Virgin Olive Oil page.

Store the oil in a cool, dry place, away from light and heat sources. If stored correctly, the product expires 18 months after the packaging date: look for "Best before..." on the pack.

If you use the tins, do not pierce the bottom before you have finished the tin, and do not decant into clear glass bottles if the oil is not going to be used straight away. To find out more, read the article Expired extra virgin olive oil.

Gift boxes come in a box marked "Confezione regalo" (gift box). You can add a card with a personal dedication, handwritten, and you can ship directly to the recipient, who receives the gift. Write the dedication in the Order note field in the cart. To have the gift arrive before Christmas, order by 15 December. Discover all our gift boxes.

Allergens are shown on the label and on each product page. If you have any doubt, you can ask us directly in the website chat (the WhatsApp icon at the bottom) or call the toll-free number 800 800 860 (from abroad: +39 0971 644111).

Yes. Frantoio Oleario F.lli Pace takes part in the olive oil tourism project. Visits can be booked from Monday to Friday, 9:00 am–6:00 pm, in 4 time slots. Fill in the form on the Book a visit to the company page: a manager will contact you to agree on the details.

Yes, our terms of sale apply both to families and to restaurants. For supplies to restaurants, you will find all the information on the Olive Oil and Supplies for Restaurants page, or write to us at info@oliopace.it.

Extra virgin olive oil is a natural food, rich in monounsaturated fats and in substances such as polyphenols and vitamin E. You will find a complete guide in our article Olive oil and health: 10 benefits of extra virgin olive oil.

The olives are harvested and processed at the mill within 24 hours: they are washed, crushed and malaxed cold (not above 27 °C). Then the decanter separates the oil from the pomace and water, and the oil is stored in stainless steel silos before packaging. For details, read the article Olive mill: what it is and how it works.

Extra virgin olive oil is obtained directly from olives using mechanical processes only, with maximum acidity of 0.8% and no sensory defects. Virgin olive oil has maximum acidity of 2%. Olive oil, instead, is a blend of refined oil and virgin oil, with maximum acidity of 1%. Olive pomace oil is obtained from the pomace, the residue left after pressing. To find out more, read the article Difference between olive oil and extra virgin olive oil.

It is a by-product of the extraction process, made up of the fruit skins, residues of pulp and fragments of stone, from which residual oil can still be extracted.

Acidity is the percentage of free fatty acids (expressed in g of oleic acid) in 100 g of oil. It cannot be tasted, only measured through laboratory analysis, and it is an indicator of quality: generally, the lower the acidity, the better the quality. However, low acidity does not automatically guarantee good flavour: that is why a tasting by expert tasters is also needed.

These are wordings that can appear on the label of virgin and extra virgin oils. "First cold pressing" means an oil obtained below 27 °C with a first mechanical pressing of the olive paste, with traditional presses. "Cold extracted" means an oil obtained below 27 °C by percolation or centrifugation, with modern plants. In both cases the low temperature helps preserve the aromas.

Quality depends on several factors: the olive cultivar, the farming technique, the growing environment, the time of harvest, processing and storage. It is assessed with laboratory analysis and with the tasting of a panel of expert tasters, following an official method. To choose an oil you like you do not need a panel: just taste it. It is always better to consume the oil of the current harvest, because over time it loses its qualities.

These are the three positive attributes of a good extra virgin olive oil. Fruity recalls healthy, fresh fruit; bitter is typical of oils from green or turning olives; pungent is a sharp sensation, especially in the throat, typical of early-harvest oils from still-green olives. The tickle is not a defect: it depends on the oil's polyphenols and on how ripe the olives were.

No. Colour can vary across a wide range of shades, from bright green to intense golden straw yellow, depending on the olive variety, the ripeness of the fruit and the prevalence of chlorophyll or carotenoids. It is therefore not a reliable indicator of the product's quality.

Taste depends on the olive cultivar, how ripe the fruit was at harvest, the production area and the processing. Each oil has its own aromatic profile, a kind of fingerprint: it can recall, for example, artichoke, almond or tomato.